TERMS / GUARANTEES
TERMS AND POLICY
1. PRODUCTION TIME : The pieces displayed in the showcase are READY DELIVERY and will be delivered within the time chosen by the type of shipment after payment has been confirmed on the website.
For ordered items, the production deadline is up to 30 (thirty) days plus the deadline chosen by the type of shipment.
2. DELIVERY: Delivery is made exclusively by the Post Office.
The delivery time may vary according to the region/municipality of delivery.
ATTENTION -> Check the products upon delivery and refuse if the packaging is not in proper condition or if there are signs of damage. In such cases, please contact us by telephone on 11 999.766.007, via the website or by email at [email protected].
3. EXCHANGE: In the case of unique and exclusive pieces, there can be no exchange of product. In the case of ready-made items, they can be exchanged if there is another identical item in stock. The item to be exchanged must not have any traces of use or damage. All parts are properly inspected before being shipped. Check the part as soon as it arrives.
4. RETURNS: In the event of a purchase being withdrawn, within 7 (seven) days of receipt, the product must be sent back and the buyer will receive the full amount of the returned product. Orders will be accepted as long as prior notification is given by calling 11 999.766.007, via the website or by emailing [email protected] and there is no trace of use or damage.
GUARANTEES
This jewel has been made to the highest technical quality standards.
The Legal Guarantee, provided for in the Consumer Defense Code, is 90 (ninety) days from the date of purchase and covers manufacturing defects and vices of the product purchased. If the product cannot be repaired, the customer can choose between the options provided for in the first paragraph of article 18 of Law 8.078/1990, or use the credit as part payment for another item of a higher value.
Source: Fundação PROCON SP.
SPECIAL CARE
Silver is a noble metal that darkens over time. Darkening is a natural process called silver oxidation.
As silver is a noble and soft metal, repetitive movements, such as opening and closing the bracelet's clasp, can cause it to lose pressure, requiring a simple adjustment.
Jewelry can be damaged by chemicals, soaps, strong blows or intense friction.
Avoid sleeping with your jewelry, wearing it while doing household chores, swimming in the pool or sea, and remove rings when washing your hands.
Stones, pearls and metals have different degrees of hardness and can scratch. Store your jewelry separately.
Avoid letting your jewelry come into contact with perfumes, lotions, shampoo, sunscreen and self-tanner.
Rhodium and gold plating
Due to the natural darkening characteristic of silver, this is why jewelry undergoes a protective process: rhodium plating. In addition to being noble, as rhodium belongs to the platinum family, this bath is widely used to finish gold jewelry and guarantees protection, shine, beauty and longevity for your jewel.
The rhodium finish is temporary and its maintenance is guaranteed for a fee for all products, except those that have not been plated at any time.
The gold plating on jewelry fades over time and this is considered natural wear and tear, not a defect.Don't expose your jewelry to chemicals and remove it before bathing, going into the pool or the sea.
Avoid contact between gold-plated jewelry and make-up, creams, perfumes or lotions.
Privacy Policy
Under Law 12.965/14, known as the Civil Rights Framework for the Internet, your personal data is protected.
We are committed to respecting your privacy and guaranteeing the confidentiality of all the information you provide us with. All data registered on the site is only used to improve your shopping experience and keep you updated on our promotions and advantages offered, when authorized by you. Your personal and credit card details are encrypted, so they cannot be read by third parties and under no circumstances will they be disclosed.